We ended up getting in contact with the manufacturers of the shoe as a last resort. There's always something extraordinary going on at Selfridges. Terrible service throughout. It was just after the latest lockdown started. It’s as simple as that. Selfridges why are you doing this to me?I have provided all the proof to show this return was collected in December, please can you refund me in these hard times I need the money back to pay for my living. Check to see if your payment method is up to date. Awful customer service - no refund issued for defective trainers. Although we only offer 20 currencies to browse in online, you can still deliver to all of the following countries or regions: 5. I've written to you Charlotte as you invited, using FAO SOCIAL and still no reply a week later! Only 1 of them have actually been fulfilled, the rest have been cancelled every time due to inventory issues. order number 111478757Many thanks. Opened the sealed package. Okay so I ordered some pyjamas, which I tried on TWICE!!! Ordered a Samsung phone on the 29th of January from Selfridges and paid the full amount of £1400. Yet again this email has been completely ignored. Luckily I know quite a few of the personal finance journalists and I’m sure they’ll be interested in reading these reviews. PERSONAL GIFT. With the Selfridges app, you’ve got the world’s best department store in the palm of your hand. But that which happened recently, is really outrageous. How can a store have NOT.A.SINGLE.GOOD.REVIEW over several weeks! You state payment is not taken until dispatch. Selfridges takes all reasonable care, in so far as possible, to keep the details of your Order and payment secure, but in the absence of negligence on our part, we will not be liable for any loss you may suffer if a third party procures unauthorised access to any Personal Information you provide when accessing or placing an Order on the Platforms. So I ordered a gift. I tried one on, on a carpeted floor. Even worse, one individual could not even be bothered to take my order number, and told me to raise the issue on email and just deal with the fact, my order did not arrive. BEWARE. Parcel Not Delivered and Selfridges Refusing to Refund. The flagship store on London's Oxford Street is the second largest shop in the UK and opened on 15 March 1909. I got a facebook portal tv as a present, first of all it is falsely advertised on their website as facebook have done an update on it which means it zooms in and doesn't really follow you around the room. Case Numbers are a total waste of time. I was due to get a pair of sunglasses worth GBP250 (plus paid priority delivery), and what I received was a package, that clearly been tampered with. Not one poster, has updated to say their problem was solved. and maybe should have read the reviews on here before ordering anything from you! "Unable to complete transaction. I have paid Selfridges for goods they have never delivered. They are in pristine, like-new condition! It baffles me how such a high end retailer cannot get a working site which updates when something goes out of stock.I recommend staying far away from selfridges, they’re a massive pain to deal with and as you can tell from other reviews customer service don’t really seem to care either.Update: they replied with the same copy and pasted nonsense that they responded to my emails with. Reached out to Selfridges customer services and was told we were out of The 6 month warranty. © 2021 Trustpilot, Inc. All rights reserved. I had read these reviews before ordering with Selfridges but I took the chance of ordering via the site anyway. Rang again, was told refund will be sorted out. I have been a loyal customer of Selfridges via their Global Selfridges Plus delivery service since 2018. IMPOSSIBLE and WRONG accusations. Every single person I talked too in customer service, could not help me 1 bit. On your Hulu Account page, if you don’t see the option to Update Payment, you are likely billed by a third party.You can confirm if this is the case directly on your Hulu Account page –– the third party is listed in the Payment Information section.. CAKE CLUB. Returned within 4 days and still waiting on my return of money to bank account. It's hard to believe they can be this bad. Debit or credit card payment. Hence why payment not going through 15w 1 like Reply Google has many special features to help you find exactly what you're looking for. I have repeatedly contacted Selfridges regarding this issue and to describe the response from customer service as lacklustre would be generous. Step 3.4: Fulfillment Server-side After payment is completed, you must handle any necessary fulfillment. Selfridges has collected 223 reviews with an average score of 2.09. Payment integrator must return Service Unavailable since Google requires a synchronous response. CHOOSE E-GIFT CARD VALUE. NEVER AGAIN!!!! Selfridges stated yes as long as there was no damage and advised if trying on to do so on carpet. I have been a loyal customer of Selfridges via their Global Selfridges Plus delivery service since 2018. He put them on yesterday, and the rear of the shoe has a zipper which completely detached away from the canvas, making it impossible to zip up. Utterly deplorable from IT issues paying for goods to overcharges with UK VAT and duty charges, cancelled orders, ripped items, delays with refunds, order on it's way then suddenly cancelled no explanation! And before Selfridges attempts to reply with this contact FAO social process. Gift card Delivery charges apply. If you choose a bad company, you will lose all your savings. This year alone I have placed over 50 individual orders which have been without major issue.However, one of my orders which was due for delivery 14th January was not delivered. 1 left in stock). As literally EVERY poster has pointed out for the past month- AVOID ENTIRELY. I certainly won’t be spending my £ at Selfridges again. Purchased 2 pairs of Kooples converses for my partner back in 06/20. If payment has not been taken why are you talking about a refund? W1A 1AB United Kingdom. Parcel Not Delivered and Selfridges Refusing to Refund, No response from FAO SOCIAL Charlotte 1 week on. It took Selfridges ages to even attempt to return my money - and taking me on a wild goose chase. disgusting customer service bought some shoes that arrived worn/damaged i phoned straight away and arranged a collection and complained about them as they should have been checked before sending to me,i also have timed cctv footage of delivery and timed/dated photos of damage when opened 9 muinites later,i received an email refusing to refund me the £545 as they said they had been worn,yes they have been worn but not by me in the 9 muinites i had them before i complained via phone call,constant calls to customer servis who just pass message on to the supervisor tom who only replys via email despite asking for a call backs,got another email today from tom saying they being returned to me and i carnt have a refund,these shoes were not checked properly or they are ex display from a store and now they want me to keep worn shoes i dont think so i am taking the matter further,this company is going downhill fast and it appears im not the only one to think so looking at feedback and comments online and on selfridges facebook page. Correct: no response. Find parking charges, opening hours, postcode and a parking map of Selfridges Edwards Mews as well as other car parks, street parking, pay and display, parking meters and private garages for rent in London Returned within 4 days and still waiting on my return of money to bank account. Awful, awful service for a supposedly “premium” retailer! But a 100% track record over weeks takes a special kind of poor business practice.Selfridges is relying on their instore brand to not do anything. It was founded by Harry Gordon Selfridge in 1908. Discover the best of Selfridges gifting, styling and beauty guidance from the comfort of your sofa with our virtual at-home appointments. It's so disappointing that such a high end and well regarded brand is treating it's customers so poorly. Please enable JavaScript to view the page content. First, they sent my package with unclear shipping company, and it took to the parcel two months to arrive, which is unheard of. As literally EVERY poster has pointed out for the past month- AVOID ENTIRELY. Official Darphin gift card store. And nothing is happening for second week now. Called customer service and I was told to try the browser instead of the app. 'Awful,' she says. Inside the gift box confronted with a packing slip, packing paper and nothing else.After 3 calls to Selfridges that day where each time I was promised that someone would call back- and a further call the next day- I have now received a boilerplate email saying after investigating this was packed and we did nothing wrong and implicitly you are a liar. They also provide free product replacements and full payment refund in case the customer would not like product delivered. 1. Their Finance Team are looking into things or issuing a refund.Their IT Team will be back.Management Team will be in touch within 48 hours.No one rings back, no e-mail responses, no apologies and definitely no compensation. With almost everything on selfridges.com available for International Delivery, you can send your order to 130 countries or regions around the world, including North America, Australia, the Middle East and China.. Try the following: Note: These steps also apply if you see the error message "Your payment didn't go through. Front: Selfridges Back: 5 pants for selfridges. Now go find yourself a Selfridges promo code and shop until you drop! Selfridges is open: Monday to Friday 10am-8pm. Rang again, was told refund will be sorted out. Not happy at all. 2. With access to women’s clothing, men’s clothing, beauty, gifts, homeware (and much more! INDEMNIFICATION The retailer, which has outlets in Manchester and Birmingham as well as a 540,000 sq ft flagship store in the heart of London, is the latest in a string of famous high street names to pile the pressure on suppliers. Now, I addressed the customer service, and the answer was that it has to do with Brexit. Identify fake Google payments center emails. Please try a different payment method. It was just after the latest lockdown started. selfridges.com Reviews Trust Score: 99/100 - Excellent We would recommend doing business with this site. What the hell is going on??? Even worse, one individual could not even be bothered to take my order number, and told me to raise the issue on email and just deal with the fact, my order did not arrive. Should I now take this to the citizens advice bureau? this is so dissapointing. My husband received a receipt to say that they had been received. Something is happening around the warehouse and/or delivery which will guarantee you will not get your order on time. Check that your address is up to date. All tags in place, surely you are allowed to try things on? Duly paid for a gift box. Purchased 2 pairs of Kooples converses for my partner back in 06/20. We were turned away by the Selfridges customer representative, who lacked professionalism and attributed the damage to wear and tear despite having not even seen the trainer! Selfridges takes all reasonable care, in so far as possible, to keep the details of your Order and payment secure, but in the absence of negligence on our part, we will not be liable for any loss you may suffer if a third party procures unauthorised access to any Personal Information you provide when accessing or placing an Order on the Platforms. You state the order is showing as pending. Now I will go the distance to get a refund and ensure this doesn't happen to anyone else.Dealing with them is dystopian and I can't image the website and the store being the same company. Sorry, but I think this service is bad(because... "This is a game where there are no winners. It is having an effect on my mental health, I am constantly worrying, please refund me the £300+ I am owed. The same story happened to me. The item cost a lot of money, and I am extremely dissapointed but not surprised. But a 100% track record over weeks takes a special kind of poor business practice.Selfridges is relying on their instore brand to not do anything. Store Hermès London Selfridges • Selfridges 400 Oxford Street, • London (W1A 1AB) • Hermes Store in London, Great Britain Incorrect, Full payment was taken and is showing in my bank account. They didn’t fit and I put them back in the box and they were picked up by dpd 24 hours later. Share. Selfridges, Why are you doing this to me? My husband received a receipt to say that they had been received. The phone never arrived the next day as the order promised, nor the next day or the week after that. According to Higgins: Selfridges, also known as Selfridges & Co., is a chain of high-end department stores in the United Kingdom that is operated by Canadian group Selfridges Retail Limited, part of the Selfridges Group of department stores. Always trying to deflect blame with courier DPD or even me the Customer telling me to contact my bank who confirmed they were approving transaction and Selfridges were rejecting the order.Was a loyal customer for 20 years. When the return is processed, we'll send you an email confirming your refund. It's Selfridges largest designer shoe collection outside London - and it's pretty. The same story happened to me. This release from Bimber bottled exclusively for Selfridges caused quite a stir at the high end department store as deamnd went through the roof. Yes people primarily write reviews for bad experiences. This trustpilot review should clearly come up with the Selfridges search result instead of relying on the ratings for the store. On level one of the car park are electric charging facilities. Useful. Over two months later, I still have not received my refund. We purchased them in June and lockdown was ordered in November, that’s 5 months! I am still waiting for a response from customer service regarding my return from December they are still refusing to refund me despite having the proof this item was collected by their partner courier. Not one poster, has updated to say their problem was solved. If you don’t see the payment method you want to use, follow the instructions on the screen to add a new one. disgusting customer service bought some shoes that arrived worn/damaged i phoned straight away and arranged a collection and complained about them as they should have been checked before sending to me,i also have timed cctv footage of delivery and timed/dated photos of damage when opened 9 muinites later,i received an email refusing to refund me the £545 as they said they had been worn,yes they have been worn but not by me in the 9 muinites i had them before i complained via phone call,constant calls to customer servis who just pass message on to the supervisor tom who only replys via email despite asking for a call backs,got another email today from tom saying they being returned to me and i carnt have a refund,these shoes were not checked properly or they are ex display from a store and now they want me to keep worn shoes i dont think so i am taking the matter further,this company is going downhill fast and it appears im not the only one to think so looking at feedback and comments online and on selfridges facebook page. That was on the 11th feb and nothing since. So much for the brand! In total I must have looked at my item (handbag) for 5 minutes before storing it back in its original packaging and then a few days later I arranged for it to be returned. Verify with your domain registrar that your domain is active and not expired. I have just been told that they will not refund me as they have been worn!!! Selfridges why are you doing this to me?I have provided all the proof to show this return was collected in December, please can you refund me in these hard times I need the money back to pay for my living. A package was delivered. This problem has been ongoing for a year now and no sign of anything changing. Something is happening around the warehouse and/or delivery which will guarantee you will not get your order on time. I’m shocked at how bad this customer service is. Big mistake. Sadly the days rolled on and I didn't hear anything from customer service. Was sending them lots of e-mails and they just disregarded my request to cancel the order. Terrible service throughout. I was optimistic at this point as I knew that since the item was not delivered there would be no proof available ( and as this is recorded delivery the courier company should take a copy of our local ID and a signature) and thought it would be only a short matter of time before I received an apology and replacement or reimbursement. Hours holding on the phone for no resolution.Constantly being told; their Specialist Team are looking into or dealing with things. All the packaging inside the box was torn to shreds, and my sunglasses were missing. The first email I was told by Selfridges that the courier employed by Selfridges had not provided any proof of delivery. Several emails were sent for follow up which were ignored, I then emailed another new customer service request with copies of precious communications, hoping that this would generate some response. I am an old customer and I really like to shop Selfridges, well, at least until recently, since something very wrong is happening with the company.