Lending this kind of money to Lufthansa for months is tearing. That’s basically all airlines right now. Lufthansa, among others, has dragged its feet, arguing that it simply cannot afford it. Open Navigation Menu. Contacting Lufthansa Customer Service Made Easy. I called Lufthansa in January 2021 and requested a refund. Just last week the European Commission re-affirmed regulation that mandates airlines to promptly refund tickets for flight cancellations. I am not sure I can still do a charge back as I paid for the tickets last July and I think I read somewhere that there is a limit of 120 days to do a charge back request. If, however, that the online refund is not possible anymore, you can contact Lufthansa Service Center. I had booked flights to Egypt a couple months ago but like many travelers the flight was cancelled as a result of the dynamic covid19 pandemic. I decided to wait. Wie buche ich bei Lufthansa? Cornelius says: April 3, 2020 at 3:54 pm . I am seeking refund of our flight money as we could not access these flights due to Covid and have tried diligently, now for some time and followed your procedures to get our money.We have also written frequently to you seeing help but sadly we have still no resolution. Reactions: Neil Maley. Following the cancellation of his return flights the reader had to book a separate ticket and then contacted Lufthansa to have the return portion of his mileage ticket refunded. I expected better than this Lufthansa! Help with my Lufthansa issue. They told me call Lufthansa. We are waiting for GetHuman5077958 to fix the problem and share the solution with the rest of us customers. Still, some have made it easy to get refunds for cancelled flights (hello, Delta and Alaska) while many others, trying to hold on to your cash for dear life, have made it extremely difficult. If the European Union enforces rules that the company has to issue refunds to passengers who demand them, that would wipe out much of the airline’s remaining liquidity, increasing the size of the government’s intervention. This, apparently, has negated any chance I had to get a refund. I have an issue with Lufthansa too. Answer 21 of 23: Hi everyone! How did GetHuman5047305 do it? The E.U. This is illegal and utterly shameful!! The German government has endorsed Lufthansa’s argument that it cannot survive if it must issue refunds for cancelled tickets. How long does it take to refund my ticket? Lufthansa's Best Toll-Free/800 Customer Phone Number. The Hun supports the strict enforcement of rules (vide Greece and Italy post the last financial crisis) but not when it is against them. GeoTrust Refund Policy. We received an email from a reader informing us about dispute between himself and Lufthansa Miles&More about the cancellation of an award ticket several weeks ago. In case semi-automated refund tools are used with predefined settings, e.g. The Lufthansa Group has announced that, as of this week, it has reimbursed 2.7 billion euros to a total of 6.3 million customers. Now the third issue is refund, I wanted at least a refund for the return ticket that he have not used. Skip to main content. We’ve talked a lot about struggling airlines lately. A statement on September 11 said that over the past week, approximately 1,800 of these refunds have been processed every hour. All of the travel vendors are issuing full refunds despite the trip being non refundable EXCEPT for Lufthansa. If refused or ignored, make good on the promise to take action: Contact your credit card company and initiate a dispute ("internal" chargeback) to recover your payment. Perfect! 2. SWISS legally needs to provide refunds. Waiting to hear how GetHuman5047305 fixed the problem to share with other customers. Dies ist die beste Telefonnummer von Lufthansa, die aktuelle Wartezeit in Echtzeit und Tools zum Überspringen dieser Telefonleitungen, um direkt zu einem Lufthansa Agenten zu gelangen. Many such as BA or Virgin have removed the option to apply for a refund online, even for fully refundable flights. This is unexceptional Lufthansa h... GetHuman5047305's Refund a Charge issue with Lufthansa from July 2020. The process is quite simple, but the rules of small claims court are different in various states, so be sure to check if you have grounds for filing a lawsuit. We all know that airlines are in trouble financially and don't want to pay out for ticket refunds. Inform them that should their company not issue a refund, you will be taking further actions, including credit card charge back or legal proceedings. The issue in … We appeal to you to seek your timely and helpful resolution of this impasse. I didn't say anywhere that my situation is unique. Moreover, I read an article which said that Lufthansa will go belly up in 25 days if they issue refunds and that the EU is pushing Lufthansa to issue refunds while the German govt is backing Lufthansa telling them to issue vouchers instead of refunds. Are Swiss/Lufthansa the worst airlines for refunds in the crisis? Please help with my Lufthansa issue. Lufthansa in particular has received a bailout. The size of the German government bailout for national carrier Deutsche Lufthansa AG depends on whether or not the airline will be forced to pay billions of euros in refunds to customers. With your reasoning the world would be mad. Then, after 3 months when I feel better I will issue a refund to the buyer. Their cancellation email didn’t mention refunds, but offered flight vouchers instead. the more vouchers Lufthansa is allowed to issue, the less refunds Lufthansa will need to make, the cheaper it will be for Germany to save the airline. “full refund incl. My biggest issue is not so much with the terms; it's with the terms appearing differently in different places. I had booked flights to Egypt a couple months ago but like many travelers the flight was cancelled as a result of the dynamic covid19 pandemic. Lufthansa has not contacted me about refund promised. Lufthansa refuses Miles&More ticket refunds. Voluntary refunds: refund of DCC is not permitted. They were suppoused to refund the entire ticket as it was cancelled withing the 24hours cancellation period . refund bond e.g on an order Thanks for your help: 1 Antworten: involuntary refund: Letzter Beitrag: 27 Aug. 07, 21:46: The term "Involuntary Refund means any refund made when a Passenger is prevented from using … 1 Antworten: refund check: Letzter Beitrag: 19 Dez. Refund with lufthansa is not easy and when you call their operators they will tell you 10-14 business days well i am waiting for my refund already 2 months. The travel agent is not issuing me a refund for my ticket for the return Lufthansa flight that was cancelled. Reply; Reply with quote; Jul 2nd, 2020 12:42 pm #17; Pete_Coach Deal Expert May 10, 2005 35959 posts 10071 upvotes Ottawa . This requires the airline to give customers the option of a full refund in the event that a flight is canceled. It does not matter why Lufthansa didn’t fulfill its transportation obligations. It is not until you read the second half of the email where they imply you can get a cash refund: "If you need to, you can chat with us online about alternative options that are available to you, including a refund or a free move to an available flight". Circle closed. For how much time can I request a refund online? Answer 11 of 23: Hi everyone! How GetHuman5077958 fixed the problem. Jul 2nd, 2020 12:42 … I earn about 1.800€ a month and my rent is about 60%. I was unable to speak to a representative at the airline due to high call volume despite calling numerous times. Your refund request will automatically be processed once you cancel your booking. Next Steps. Lufthansa Won’t Issue Refunds At All For Now – Come Back Later. Forgot to mention that CC dispute is not possible, the purchase was made on February 4 and my bank says it is outside of dispute time window. 5 views | 3155 similar | 0 following. We've taken the time to write instructions for how to solve some of the most common Lufthansa customer problems. These are the airlines refund scenarios where you're entitled to cash—and a script to make sure you get it. Moreover, I read an article which said that Lufthansa will go belly up in 25 days if they issue refunds and that the EU is pushing Lufthansa to issue refunds while the German govt is backing Lufthansa telling them to issue vouchers instead of refunds. ... LUFTHANSA GROUP DCC Guideline - 9 - refund mask. Lufthansa … You can request a refund for up to 24 hours before your departure. But they said that processing the refund can take up to six weeks, as they are overwhelmed with requests. @ter1413 I'm not sure what the airline employees have to do with passenger refunds. They told me call Austrian. If you are having trouble in communication with Lufthansa and they are not willing to accept your refund request for some reason, you can ask DoNotPay to help you sue them in small claims court. No email confirmation of refund from Lufthansa as promised by the end of June Called today and waited for over an hour to talk with someone They said they can see my refund is being processed and that I will receive confirmation in 2 weeks. If the certificate does not work as intended and you need to cancel or refund, GeoTrust will cancel or refund fees following issuance or renewal of a True BusinessID, QuickSSL Premium, QuickSSL, My Credentials or Enterprise SSL Certificate upon request by the Subscriber within thirty ( 30 ) days of issue date.. Nov 24, 2016 #6 Thank you jsn55, but I've already done what Patina suggested. all taxes in case of fully flexible fares” or “refund all taxes except YQ in case of non-refundable fares” the tool should be changed to avoid the DCC refund. S. Sherman. Finally, I cancelled the flight online. While United Airlines is also playing games with refunds, the reality is that there are no government regulations requiring them to provide refunds under most circumstances.The same isn’t true in Europe, as SWISS is subjected to EC261.. As the email was a no-reply email, calling customer support was the only option. I did. 3. Prefer a step by step guide? Because the situation is not getting better with coronavirus I prefer not to travel at this time. smartytravel likes this. Lufthansa’s support representative agreed to issue a full refund. The Lufthansa Group legal chief, Michael Niggemann, denies the airline is refusing to make repayments. Nov 24, 2016 12 0 1 28. If you need to contact Lufthansa customer service, call 516-296-9650.Contacting Lufthansa customer service is much easier with the help of DoNotPay, the app that removes the aggravation of waiting on hold to resolve your issue. The issue I am concerned about is that I requested a refund for the airline tickets against a separate Visa Card and Lufthansa promised my card would be credited within 10 business days, which has not happened yet. But that is not what Lufthansa decided. Of course you think this is a joke or something, but you are probably rich. I had booked flights to Egypt a couple months ago but like many travelers the flight was cancelled as a result of the dynamic covid19 pandemic. I called the agency. They will not refund a non-ref tix, but if you follow Patina's guidance to the letter, there's a tiny possibility they might extend a credit. Answer 11 of 23: Hi everyone!