If so, stay back and call 999 or 112. Pupils could learn and acknowledge the LIONEL system that will help them to know what details will be asked of them when they are on the phone to the emergency services. if your house name or number can’t clearly be seen from the roadside, open the front door and ask someone to wait outside for the ambulance to direct the crew where they should go. That either opens or prompts opening of a message going to the 9-1-1 call taker. system that will help them to know what details will be asked of them when they are on the phone to the emergency services. If you are somewhere where your network doesn't have reception but another does, you get Emergency Calls Only. “Our call handlers do try to be patient and appreciate that not all inappropriate 999 calls are hoaxes and that many are driven by mental health issues or a lack of awareness, that is why we all have a part to play in educating ourselves and others. Go to www.ico.gov.uk for more information, or the relevant website for the area where you placed the 999 call (police website should help). You can’t personally stop the identity leaks from happening, but by using a spoofed number, you can make the fallout a little less catastrophic. In an emergency, always dial 999. Find out more about major trauma services. The emergency services are here to help, but sometimes 999 is rung by mistake and we want to help children to understand when it is the right time to ring 999, and what they should expect when doing so. West Midlands Ambulance Service University NHS Foundation Trust. In this short film Dr Emeka explains to how to manage a broken or suspected broken bone. They soften the brightness of the trumpet and some mutes warm the sound. To make a 999 call the phone needs to show some ‘signal bars’ or a message such as ‘emergency calls only’. In pairs, students could describe an area to their partner, without using an address, who then has to guess the location they are talking about. Read about our approach to external linking. You can use 0800 Reverse on any phone available. It must also have an active SIM card (with or without credit). They are then given the option to press 55. Or something leaking? Is there a fire for example? Let them know help is on the way and stay with them until it arrives. Kind of like a roleplay type script if possible? I'm Laura, I'm 23, and I'm a 999 call taker for the ambulance service. Pupils could role play different scenarios that would help them to understand which emergency service they need (fire, police or ambulance). Make a difference by joining our team or giving us feedback. With the help of animated explanations, Dr Emeka outlines how to recognise an emergency (and how to understand when it isn’t an emergency). If you were being prosecuted then you would be entitled to sight of the CAD messages in secondary disclosure. You can also report a possible terrorist threat online . if it is dark, … If thats right then you cannot get the 999 call unless there are further actions. Information: If you're not sure what to do. They will reply with a message telling you more about the service. Where is it happening. Krisp cuts both ways, it's awesome! You can view it here: After watching the video, talk to them about it and make sure they know: When making a 999 call they need to remember: We have produced a printable factsheet that features advice on making a 999 call. Dr Emeka gives an introduction to dealing with the types of burns and scalds that can occur in domestic settings. The operator will immediately ask which service you require. Can anyone direct me to a website which tells you how to make a 999 call, with the questions they will ask as well? This short film is from the BBC Teach series 'Dr Emeka’s Essential First Aid'. 2. Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to email this to a friend (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Pinterest (Opens in new window), Schedule of Council of Governors Meeting Dates, Public Sector Equality Duty/Annual Report, FOI Previous Requests and Responses (Disclosure Log), What Our Priorities Are And How We Are Doing, Information Security and Assurance Service, Register your defibrillator with The Circuit, Non-emergency Patient Transport Service Person, Non-emergency Patient Transport Services Call Taker, Supporting our staff and the armed forces, Patient Advice and Liaison Service (PALS), That in an emergency they need to dial 999. In this short film, Dr Emeka introduces the process for administering CPR and how to use an AED (automated external defibrillator). Hello, emergency service operator, which service do you require ? We’ve made a video aimed at four to seven-year-olds, which features Lookout Lion, who needs the help of the emergency services. Your child will then have the information that they need. Tap Voice call . Therefor, comments around if you can make a general call you can make a 999 call are only partially correct. I have been looking for ages but the websites that do give you information on how to do it are not much good and they all seem to favour either the police, fire or ambulance. The… He goes through the process of calling the emergency services on the phone and understanding what will be asked of you when you do. How Do I Actually Spoof a Call with a Fake Number? Spoofed numbers can come in two different varieties, depending on what you’re looking for. Sorry, your blog cannot share posts by email. In this short film Dr Emeka introduces the process for administering CPR and how to use an AED (automated external defibrillator), with specific tips for staying safe during the Covid-19 pandemic. call 999 back if the patient’s condition or location changes. This service is only available in the UK. Hello, where are you calling from ? If playback doesn't begin shortly, try restarting your device. Created in partnership with Staffordshire Fire & Rescue and West Midlands Ambulance Services. When you have read their message reply with “yes”. I need to be sure that if I lift the handset in front of me and dial 999 I get the Greater Manchester emergency services and not the Met. Waterfront Way This number is a 24 hour service and you should only use it in situations where there is: 1. danger to life 2. use, or immediate threat of use, of violence 3. a crime in progress 4. serious injury to a person 5. an offender that has just been disturbed at the scene 6. a need for immediate police attendance such as when a crime is about to be committed When you ring 999, the BT operator will ask you which emergency service you need and the number you are calling from. If no networks have any signal, you'll be told there is no reception and you can't even make 999 calls. To tell the call handler which emergency service they need, To tell the call handler their address/or the location of the incident and phone number, To stay calm and stay on the line as they might have some questions, The call handler is there to help them and they shouldn’t be afraid. Call 999: teachers’ notes Structure, learning hours and delivery context Call 999 provides a minimum of 4 hours of learning in a classroom context. It is made up of eight topics. Students could be given scenarios and asked whether or not it is an emergency that would require the emergency services. It also has space to write your address and phone number. Post was not sent - check your email addresses! If it is safe to approach, check if they react to you talking to them or saying their name. You don’t want to rush in and hurt yourself, or there will be two emergencies to deal with. So if you come across an emergency the first thing to do is to check it is safe for you to approach. 999 is an official emergency telephone number in a number of countries which allows the caller to contact emergency services for urgent assistance. In this short film Dr Emeka explains how to tell if a head injury is minor or severe, and what to do in each situation. L - Location - tell them where the emergency is and where they need to come to.I - Incident - tell them what has happened.O - Other services - do you need the ambulance and fire service?N - Number of people - how many are there involved?E - Extent of injuries - how badly are they hurt?L - Location - repeat again where they need to come to. What do you put on the end of a trumpet? They use either a Baudot format/device or a telephone modem, transmitting tones similar to a fax machine. - do you need the ambulance and fire service? Emergency Services Script for 999 phone call. Teach your child what each vehicle and person does as their job… to make sure that they ask for the right service. Then call 999 or 112. Millennium Point Data charges may apply. Tap to unmute. If you have been taught first aid, now’s the time to use it! Trust Headquarters Waterfront Business Park Or something leaking? In this short film Dr Emeka teaches pupils how to deal with bites and stings on themselves, or those around them. Also, at times, when someone is in a busy cafe (but I'm not) I can tune out their surroundings. Students could be asked to recognise possible hazards in an image of an emergency by marking them, or pointing them out. Hey, I’m Dr Emeka and this is Dr Emeka’s Essential First Aid. Students could learn how to roleplay and improvise, taking on the persona of someone in an emergency, or an operator on the end of the phone. Is there a fire for example? Voice calling uses your phone’s internet connection rather than your mobile plan’s minutes. When a person calls 999, an operator asks which service they require. Try and answer their questions as best you can; tell them what has happened, who is involved in the incident and the address or location of where you are. In this short film Dr Emeka gives an introduction for pupils on how to help someone who is choking. Call 999 • Topic 1: what is an emergency? If your home network is available your phone will connect to the emergency services on this network. How to make a voice call - Voice calling lets you call your contacts using WhatsApp for free, even if they’re in another country. Call 999 or the police anti-terrorist hotline on 0800 789 321 to report an immediate terrorist threat. - tell them where the emergency is and where they need to come to. Easy. Reassure the injured person. Mutes are called for during different parts of music scores by the arranger when they want to change the timbre (tone quality) and/or lower the volume. While not on the curriculum specifically, it could also be used in Wales and Northern Ireland at Key Stage 2 and in Scotland at 1st and 2nd level. There may come a time when a 999 call needs to be made – but talking will put the caller or others in more danger. • Topic 3: describing an incident • Topic 4: listening to an emergency call How to make a silent 999 call The Home Office has a system in place called Silent Solutions, which helps callers, such as domestic abuse victims, who cannot speak to an operator. In geography students could begin to understand maps and how an address helps us identify a location. - repeat again where they need to come to. But remember, the most important thing is your own safety. Krisp mutes my dog noises I work 100% remotely doing software development. Your town, street, house number or any other distinctive features around you ? From a young age I have always wanted to help people and, you know, be there for … West Midlands When making a 999 call they need to remember: To tell the call handler which emergency service they need; To tell the call handler their address/or the location of the incident and phone number; To stay calm and stay on the line as they might have some questions; The call handler is there to help them and they shouldn’t be afraid Safety for Kids: In the Event of an Emergency… It is important that your child is able to call 999, and know exactly what to say. What is the nature of your emergency ? They could also learn about how local landmarks help you identify an area. Remember, at the beginning of a 999 call, they will be expected to say which service they require. Make a voice call Open the individual chat with the contact you want to voice call. “I showed her my phone and explained that even if it is locked, she can press the call button and dial 999. “Then, when the operator answers, she knows to say ‘ambulance please’. You're signed out. Funny thing, mutes are named for their shape and not how they sound. Fax: 01384 451677, “Hard work of staff is exemplary and making a real difference to patients”. Since you are not then you cannot as there is no proper application. Dr Emeka explains how to treat bleeding wounds, what shock is and what to do if someone goes into shock. They could also role play being on the phone as a person in an emergency and the emergency services operator, in order to understand what questions will be asked of them. BBC Teach > Primary Resources > PSHE KS2 > Dr Emeka’s Essential First Aid. They could practise using three key words in order to do so. 2021 West Midlands Ambulance Service University NHS Foundation Trust. He barks often, nobody ever notices. DY5 1LX, Telephone: 01384 215555 It is important that you know how to help and what information you’ll need if you have to call emergency services. Students should understand that 999 and 112 are both numbers for the emergency services, but 999 is exclusively for use in the UK and 112 can be used in the UK and across Europe (and further) to reach the local emergency services. If so, stay back and call 999 or 112. When you dial “999”, the phone call will be directed to a call centre and answered by a BT operator. 101 – police non-emergency number (for local police) While viewing • Tell learners they are going to watch a video of a boy making an emergency call… fire, police, or ambulance I’ll just connect you now. Laura. Please print this off, fill it in and put it somewhere visible, like on the fridge or by your home phone (if you have one). Is there anything around that could be dangerous? This short film touches on elements of PSHE first aid as introduced to the curriculum in England from September 2020 for Key Stage 2. Students could practise explaining where they are if they don’t know the address - recognising what is near them and explaining what they can see. When you place a call on your PC with Your Phone, a small separate window opens to display the call you're on: Click the downward pointing arrow to expand the window. If it is safe to approach, check if they react to you talking to them or saying their name. You are making a "Subject Access Request" and whilst there may be exemptions that mean you will be refused, they must consider it for you. “I’m so proud of her for knowing what to do and calling for help.” This summer, make sure your children know: How to call 999; Their home address 999 – emergency (fire and rescue/ambulance/police/coast guard) 112 – European emergency number (this includes the UK!) Please watch this with your children to help them understand when they should ring 999 and how to do it. How to Make a Free 0800 Reverse Call. Then the Mute button will become available: When you start a call on your PC and transfer it to your Android device, you can only mute the call from your phone (not from your PC). A mute. • Topic 2: which service? This summer we are working in partnership with Staffordshire Police and Staffordshire Fire and Rescue Service to educate children on how to make an emergency 999 call. Also call 999 if you think someone has had a major trauma, such as after a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury. 0800 Reverse is for people who run out of money on their prepaid phone. How to make an emergency call from your particular mobile as this can differ depending on what device you have. Shopping. Many use TTY/TDD, or "telephone-teletype" (TTY), now known as"telephone device for the deaf" (TDD). REMEMBERCheck for danger.Call 999 or 112.Reassure those you’re with.Use your first aid if it is needed. If you come across someone in danger. Brierley Hill So I still have the question, who do I talk to to arrange a test call to the emergency services. To set up the calls feature, click on the “Calls” section and then tap on “Getting Started”. The operator on the phone will ask you which emergency service you need – fire, police or ambulance. Keep calm. If they don’t answer, they are prompted to tap the handset, cough, or make a noise. Students could list three locations that they know and say the address for each one. You can learn how to call 999 in an emergency, who to ring and what to tell them, with these British Red Cross resources for primary school children A short film teaching pupils how to recognise an emergency and how to make a call to emergency services. Write an SMS text which just says “register” and send it to 999. Answer: Emergency calls can be made on any mobile phone network, not just your own.