Read more: Turning your Qantas flight into a credit voucher. Why are Flight Centre telling me you have approved my refund to be made to me.This is for a booking made in March 2020. Flight Centre's Mr Kavanagh said refunds are complex because agents are … Use the Qantas App to book and manage your trip with features such as check-in, seat selection, boarding pass access, My QFF and more. Read more about the conditions of Additional Baggage Allowance, Seat Selection, Lounge Access Invitation, Complimentary Lounge Invitiations and Bid Now Upgrades. Qantas is a founding member of the oneworld alliance and also operates QantasLink regional flights as well as the low-cost airline Jetstar. Hundreds of people are estimated to be still waiting for refunds from Qantas after the coronavirus pandemic forced airlines around the world to ground flights. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. We are continuing to process customers’ refund requests prioritised in lodgement date order, there are a significant number of requests and we’re working through them as quickly as we can. Get ideas for your next trip or tick something off your travel bucket list. The Australian airline has previously made the announcement of suspending all Qantas international flights from the end of March until at least 31 May 2020, a reduction of domestic flying by 60 per cent until the end of May and temporary closures of international and domestic lounges. Find out more about inflight dining, entertainment, seat maps and more. On April 26, Qantas cancelled his flights so he requested a refund from Flight Centre. O/s booked thru FC. Use the Qantas App to book and manage your trip with features such as check-in, seat selection, boarding pass access, My QFF and more. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, or The Qantas Club to start your journey off right. Start your trip in the exclusive surrounds of one of our world class airport lounges. Read more about the conditions of Additional Baggage Allowance, Seat Selection, Lounge Access Invitation, Complimentary Lounge Invitiations and Bid Now Upgrades. Getting a refund on Virgin Australia flight bookings. Ms Matani, from NSW, is still waiting on a refund of $3180 from Qantas for a family holiday to the United States she had to cancel in March. Had Flight Centre continued to refuse to refund customers on these fees, the ACCC would have taken the travel group to court, the watchdog said. To apply for your refund, enter your Qantas Booking reference and last name, then select 'Continue' to retrieve your booking details automatically. Economy Prepare to fly in comfort and style on a Qantas International Economy flight, with cabins boasting ergonomically designed slimline seating and plenty of legroom. Melbourne resident Casey told 7NEWS.com.au she has been waiting on a refund for a flight that was cancelled back in March for a trip to Europe in business class. Earn Qantas Points when riding with Uber to and from eligible Australian airports. No. A separate refund request must be submitted per person, per service. Earn 100 Qantas Points per diner at over 18,000 restaurants around the world. With our interactive map it's easy to plan your next trip using money or Qantas Points. Restaurant and hotel reviews, photo galleries and travel articles. Whether you’re booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. We are continuing to process customers’ refund requests prioritised in lodgement date order, there are a significant number of requests and we’re working through them as quickly as we can. . Additional Baggage Allowance, Seat Selection, Lounge Access Invitation, Complimentary Lounge Invitations and Bid Now Upgrades can be eligible for refund in certain circumstances. Any applicable refund will be processed by the airline or travel provider, and returned to you once received by Flight Centre. Our current processing time is taking approximately 8 weeks to process. If Qantas cancel your flight, they'll contact you to rebook you on the next available flight, or you can choose a credit or refund. Submit your refund requests once you've completed your journey. Information about visas, health and more. The ACCC’s COVID-19 Taskforce raised concerns with the airline after receiving hundreds of complaints from passengers whose flights were suspended or cancelled due to Earn Qantas Points on our huge range of accommodation options worldwide. A separate refund request must be submitted per person, per service. Ms Smyth said she first contacted Flight Centre in March to ask about getting a refund on her trip. Flight Centre is working closely with Qantas Airways (QF) to secure customer refunds. The bus class was international for next month. Request wheelchair assistance. Apply for Additional Baggage Allowance, Seat Selection, Lounge Access Invitation, Complimentary Lounge Invitations and Bid Now Upgrades refunds. We have now surpassed over $1 billion in refunds secured for our customers and we want to say thank you to our travel agents and to you for your support during the most challenging period in the history of our company, and the travel industry. Due to the current circumstances, Qantas has received a large volume of refund requests in a short period of time. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. Upgrade your web browser for an enhanced experience. We are continuing to process customers’ refund requests prioritised in lodgement date order, there are a significant number of requests and we’re working through them as quickly as we can. Upgrade your web browser for an enhanced experience. By David Flynn, September 29 2020 Qantas is bracing itself for a fresh wave of refunds against cancelled international flights stretching from late October 2020 until at … Discover the world with Qantas and our partners. Join or renew your membership and explore the benefits, eligibility and lounge locations. Find out more about inflight dining, entertainment, seat maps and more. Book car hire and airport transfers around the world. Lawyer's Assistant: Have you talked to a Victoria lawyer about this? I had a refund but was charged $900 fee for it on refund through FC on Qantas o/s booking(bus class). Everyone should be entitled to a refund for cancelled flights, according to Choice; If you have not received a refund, contact the airline or travel agent and direct them to the ACCC travel guidelines To-date, Qantas has returned around one third of Flight Centre customer refunds, due to delays caused by the heavy impact of COVID 19 on the airline. Our current processing time is taking approximately 8 weeks to process. Embattled travel group Flight Centre has said it will refund thousands of customers who were charged $300 per person to get a refund on cancelled international flights or … All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. I was told in October '20 that it would be paid within 6 weeks. With the Qantas Explorer, you could see more of Australia for less and experience everything this country has to offer. Claiming ticket refunds or making a date change on flight tickets usually attracts an additional cost, depending on the booking conditions. There is no need to call back. Renowned service, onboard inclusions and an award-winning airline, fly with us and discover the Qantas difference. Additional Baggage Allowance, Seat Selection, Lounge Access Invitation, Complimentary Lounge Invitations and Bid Now Upgrades can be eligible for refund in certain circumstances. This means that customers may be required to wait longer than the customary 12 week period. “This is a very welcome move made by Flight Centre for thousands of customers impacted by COVID-19 … Options for mobility and medical assistance and first-time flyers. Whether you’re booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. We appreciate your patience. Book your perfect holiday with a flight and accommodation package. Flight Centre - Give us our Refunds ! If you want a refund for cancellation that is either forced (by the supplier) or voluntary (you are choosing to cancel your holiday), Flight Centre will apply the standard $300 cancellation fee per person. Tracey Ferrier AAP June 21, 2020 10:42pm Get the latest flight sales and travel reviews straight to your inbox. Book airport transfers in over 280 destinations worldwide. Use your points for flights, upgrades, hotels, or car hire. If a delay or cancellation occurs within 72 hours of the scheduled departure time, we will re-book you on the next available Qantas flight at no additional cost to you. Qantas advises their current processing time for refunds is eight weeks. Upgrade my browser. Qantas, Virgin Australia and Flight Centre allowing travel credits What Qantas said: Qantas said customers with existing bookings on any domestic or international flight until 31 May 2020, who no longer wish to travel, can cancel their flight and retain the value of the booking as a travel credit voucher. Download our free online tools for individuals with dexterity limitation. Book city tours, hop-on-hop-off buses, organised tours and more. Track updates on extreme weather or other major issues that may impact your flight. With our interactive map it's easy to plan your next trip using money or Qantas Points. Browse our airport guides and lounge network information. To-date, Qantas has returned around one third of Flight Centre customer refunds, due to delays caused by the heavy impact of COVID 19 on the airline. Connect with a local pet sitter to mind your pet while you're on holiday. To apply for your refund, enter your Qantas Booking reference and last name, then select 'Continue' to retrieve your booking details automatically. qantas.com.au Changing or Refunding your BookingQantas is providing full refunds and re-booking options to custome Find information, keep informed of developments that may result in disruption or cancellation of your flight. © Qantas Airways Limited ABN 16 009 661 901, Your rights under the Australian Consumer Law, Qantas Australian Domestic network changes, Temporary inflight and airport service changes, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Temporary pause on physical Qantas Frequent Flyer card and kit distribution, Qantas Status Fast Track | Expression of Interest, Complimentary Lounge Invitations terms and conditions, Lounge Access Offers Terms and Conditions, How to redeem a Complimentary Lounge Invitation. © Qantas Airways Limited ABN 16 009 661 901, Your rights under the Australian Consumer Law, Qantas Australian Domestic network changes, Temporary inflight and airport service changes, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Big Points Sale | Points Plus Pay - Flights, American Express Ultimate Experience Competition, Double Status Credits on Qantas flights to Ballina, Triple Qantas Points on Qantas flights across Australia. No refunds can be issued until we have received final funds from the airline or travel provider. Change or cancel flights, redeem a flight credit, check in and more. I am in Victoria. How to connect with us through Social media platforms. Information about visas, health and more. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. Track updates on extreme weather or other major issues that may impact your flight. Qantas has been savaged by the consumer watchdog for not telling customers they were entitled to refunds on flights impacted by COVID-19. Qantas has begun contacting some of its customers to inform them they are entitled to a refund for cancelled flights after Australia's consumer watchdog raised concerns with the airline. June 2019 booked via Flight Centre return flight Melbourne to London with Qantas for my sister and myself. Earn Qantas Points on our huge range of accommodation options worldwide. Flight Centre Ripped Me Off !!! Due to the current circumstances, Qantas has received a large volume of refund requests in a short period of time. What I heard is that Qantas only gives credit for cancelled flight.But I am worried that I will not be able to use the credit in next couple of years. Please be assured, we are working through the backlog of refund applications and processing as quickly as possible. Premium Economy Now a standard fea… Once the form is displayed, complete the remainder of the information. Apply for Additional Baggage Allowance, Seat Selection, Lounge Access Invitation, Complimentary Lounge Invitations and Bid Now Upgrades refunds. Options for mobility and medical assistance and first-time flyers. Ways to check-in for your flight including online and on your mobile. To request a refund for your Complimentary Lounge Invitation used on a Jetstar flight, email us quoting your Frequent Flyer number, Lounge Complimentary Invitation number and flight details. Restaurant and hotel reviews, photo galleries and travel articles. Deals on Qantas flights across a range of Australian and international destinations. Qantas and Jetstar customers can now cancel flights and receive a travel credit refund. Get ready for your big adventure with our dedicated family section. Flight Centre is working closely with Qantas Airways (QF) to secure customer refunds. Have been through several agents who sadly have lost their jobs and we have been lied too about Infinity Travel. There is no need to call back. Discover the world with Qantas and our partners. Purchase an Extra Legroom seat, choose a seat for your flight and view Exit Row seating requirements. But Mr Wendel said he was fed up trying to contact Flight Centre. "You can't get through to any of them now," he said. Once your refund is processed you will receive an email to confirm it has been actioned. Note: Seat Selections are  non-refundable unless we're unable to seat you in your requested seat type. A separate refund request must be submitted per person, per service. View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. Qantas has significantly extended the use-by date for the flight vouchers it is providing to travellers in the wake of disruptions due to the coronavirus. Use your points for flights, upgrades, hotels, or car hire. We believe the journey should be as exciting as the destination. Download our free online tools for individuals with dexterity limitation. Please be assured, we are working through the backlog of refund applications and processing as quickly as possible. Check your points balance, transfer points, update your details, claim missing points, top-up points, manage bookings and more. A separate refund request must be submitted per person, per service. The familiar smiles are waiting to welcome you onboard. Note: Seat Selections are  non-refundable unless we're unable to seat you in your requested seat type. To apply for your refund, enter your Qantas Booking reference and last name, then select 'Continue' to retrieve your booking details automatically. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. Normal cancellation fees apply to all domestic bookings. Book 10 or more passengers travelling to the same destination. Since Qantas cancelled their international flights until May, has anyone been able to get refund for the cancelled flight?My flight is in early April. Submit your refund requests once you've completed your journey. Flight Centre refunds for cancelled flights. Flight Centre welcomes ABTA's guidance for package travel bookings. A message to our customers. Qf on line. How to connect with us through Social media platforms. Thread starter Pug1; Start date Apr 1, 2020; ... and international flights are entitled to have their fare refunded if Qantas makes a significant change to their flight, and Qantas cannot offer another booking which is acceptable to the customer. Unable to contact Qantas Melbourne resident Casey told 7NEWS.com.au she has been waiting on a refund for a flight that was cancelled back in March for a trip to Europe in business class. Complete the form to register for Qantas Business Essentials. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. Purchase an Extra Legroom seat, choose a seat for your flight and view Exit Row seating requirements. Submit your refund requests once you've completed your journey. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, or The Qantas Club to start your journey off right. Do I hold the record wait for unpaid Qantas refunds? Note: Service fees apply for changes made through a Qantas office and Qantas airport locations, as well as web chat, sms and selected social media channels. Book travel insurance for your next trip. Find departure and arrival information and view our on time performance. Hundreds of people are estimated to be still waiting for refunds from Qantas after the coronavirus pandemic forced airlines around the world to ground flights. If anyone has anything to add to this, please let me know. Getting a refund on Virgin Australia flight bookings Like Qantas, Virgin Australia opens the door to cash refunds when the airline changes or cancels the flight you’ve booked, even on ‘non-refundable’ fares. First contacted Flight Centre March 2020 for refund. Upgrade my browser. Check your points balance, transfer points, update your details, claim missing points, top-up points, manage bookings and more. Our current processing time is taking approximately 8 weeks to process. Search and book from over 15,000 cruise itineraries. This means that customers may be required to wait longer than the customary 12 week period. Note: Service fees apply for changes made through a Qantas office and Qantas airport locations, as well as web chat, sms and selected social media channels. Book 10 or more passengers travelling to the same destination. Earning points couldn’t be easier. Terms and conditions apply. Still waiting on refund from Qantas flights which were part of an Exclusives Package. We appreciate your patience. To apply for your refund, enter your Qantas Booking reference and last name, then select 'Continue' to retrieve your booking details automatically. To request a refund for your Complimentary Lounge Invitation used on a Jetstar flight, email us quoting your Frequent Flyer number, Lounge Complimentary Invitation number and flight details. Classic Flight Rewards that are combined with Commercial Fares are unable to be cancelled or placed into a credit voucher on qantas.com. Earning points couldn’t be easier. As the Covid-19 pandemic spreads, countries close their borders and airlines cancel flights, travellers are struggling to change flights or claim refunds. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. #flightcentre #flightcentreaustralia #flightcentresucks Background: We were told if the Government cancelled travel we would receive a full refund. On requesting the time frame I was told that Qantas would take 12 weeks to 6 months to refund the money to Flight Centre. For cancellations and refunds of these bookings you can call Qantas Contact Centres for assistance. Find departure and arrival information and view our on time performance. However supplier fees may still apply. On May 2, Flight Centre stopped charging its cancellation fees of $300 per person for a refund on an international flight, and $50 for a domestic flight. Flight Centre will refund thousands of customers who, from 13 March, were charged $300 per person to get a refund for a cancelled international flight or $50 for a domestic flight. With lots of ways to use your points, you’ll be sure to find something you like. Deals on Qantas flights across a range of international destinations. However, you won’t be immediately offered a refund – here are the steps to get there. Discover how you can start earning great rewards and savings simply for running your business. Designed for small to medium businesses. Once your refund is processed you will receive an email to confirm it has been actioned. Subscribe to Red Email for the latest flight specials. Lawyer's Assistant: What steps have you taken so far? Yeah - there's plenty of chatter on a half-dozen forums about Flight Centre and refunds... full information is here: Coronavirus Travel & Business Update There is no suggestion that FC is not refunding, however, in cases where you seek a refund, even if the operating airline cancels, FC will take out their $300 cancellation fee. Flight Centre will waive cancellation fees. Ways to check-in for your flight including online and on your mobile. Once the form is displayed, complete the remainder of the information. Book city tours, hop-on-hop-off buses, organised tours and more. Change or cancel flights, redeem a flight credit, check in and more. I had no refund from Qantas on cancelled Apr flight from Perth to Melb. Buy flight and unique experience vouchers. I had a refund but was charged $900 fee for it on refund through FC on Qantas o/s booking(bus class). Qantas have refunded the full amount to Infinity Travel in December and we are still yet to see a single penny. If Qantas cancel your flight, they'll contact you to rebook you on the next available flight, or you can choose a credit or refund. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. View the latest flight deals to Australia. Alternatively, you may be entitled to a refund (further information set out below). Note that travel provider cancellation terms and conditions and fees may differ and can be up to 100% of the booking value. With lots of ways to use your points, you’ll be sure to find something you like. Qantas and Virgin declined to provide details of their progress on refunds. Submit your refund requests once you've completed your journey. Qantas offers refunds for flight cancellations 19 June 2020 The ACCC says it is pleased Qantas has begun contacting its customers to tell them they are entitled to a refund for domestic or international flights cancelled or suspended due to COVID-19 travel restrictions. Start your trip in the exclusive surrounds of one of our world class airport lounges. Browse our airport guides and lounge network information. Most mistakes made when booking at qantas.com can be corrected via our contact centre up until midnight on same day you make your booking with no change fees. Create sale alerts with the Qantas smartphone app or subscribe to Red Email. Get the latest flight sales and travel reviews straight to your inbox. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. Book flights, multi-city or round the world trips, search using our interactive map or redeem a Flight Credit. The travel agency said he would need to pay more than $1000 in cancellation … Request wheelchair assistance. View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas.