It was agreed to move forward as equal partners to determine a working model that met both Councils long term ambitions for its Revenues and Benefits service. If your request cannot be completed over the phone, you will be offered an appointment to visit a Service Canada Centre. Postal address. Email: RBOpenAccess@leicester.gov.uk To minimise service disruption and retain cost-effectiveness, we will continue to use the existing IT systems; Civica Revenues and Benefits and the Comino EDM application, as we have a wealth of experience in the development of these systems. Statement of objectives The Revenues and Benefits Service will consider making a DHP to all claimants who meet the qualifying criteria as specified in this policy. Closed for training Monday 11am-11.30am. Income support if you must stop work to care for dependants due to closures, high risk and caregiver availability. Revenues and Benefits self-service portal. Phone numbers held by the revenues and benefits service may be used to support local Covid 19 contact tracing if required. Helping local authorities administer, collect and recover council tax and national non-domestic business rates. Our digital platforms also provide customers with a more accessible service, specifically designed for today’s modern community. We use cookies to make this site simpler. Our Citizen Access solutions work brilliantly on any device to deliver great customer service 24/7. We have been transforming revenues and benefits processes on behalf of local authorities for over 30 years and we have many delivery options to meet your needs. Answer questions about your personal situation and find the benefits that may help you. council.tax@rochdale.gov.uk. By browsing our pages you are accepting our use of cookies. The restructured Revenues and Benefits teams could be located together under Finance, in a similar way to that adopted in many other local authorities. The Councils current contract for the delivery of these services expires in 2015 and the Council is inviting tenders for this contract and is interested in exploring the possibility of further extending the scope of the contract to include additional volumes and service elements. The Revenues and Benefits Service is part of Finance and Corporate Support and operates from Bridgegate House, Irvine. Appendix 1: Revenues and Benefits Shared Service Business Plan 2016/17 Revenues and Benefits Shared Service Martin Walmsley, Head of Shared Revenues and Benefits Business Plan - 1st April 2015 to 31st March 2016 . Find out more on our cookies and privacy page. All financial support and services for individuals, businesses, and industries affected by the COVID-19 outbreak. Revenues and Benefits Penalty and Prosecution Policy Version 7 – 2 January 2018 Page 3 1. It was established that a future shared Revenues and Benefits service must deliver: Cashable savings of at least £200,000 per Council per year; To provide excellent services and leadership to the Revenues and Benefits service currently including Council Tax, Business Rates, Income, Cashiers, Security Collections, Control Team and Development Team, Benefits, Benefits Fraud and One-Stop Benefits Assessment within a climate of continuous improvement and value for money ensure performance is maximised. The Revenues and Benefits Service operates The Revenues and Benefits Service aims to provide the best possible service for the residents and businesses of the County in an efficient and effective way. Capita helps the public sector to transform the citizen customer experience and make operational savings. The key roles of the service are: To provide every household and business in North Ayrshire with an accurate and timely bill for council tax and non-domestic rates and to send an invoice to any person who has received goods or services from the council. We collect, maximise and distribute local authority revenue. Our single person discount service helps local authorities reduce fraud and maximise revenue. We're using our experience, technology and scale to transform councils' finance processes and deliver better outcomes for local people and services. Our fully-managed services are helping local authorities to meet their regulatory obligations – keeping places and communities compliant and safe. You'll still be able to use the system to view your Council Tax account and tell us about changes, as you did before. revenues, benefits and customer services business plan 2019–2022 This Business Plan details the projects and activity undertaken in support of the Council’s Corporate Plan 2016-2020 priorities. Revenues and Benefits partnership. The Revenues and Benefits service is a key service of the local authority it, collects Council Tax and Business Rates from every household and business within the district. The Benefit Fraud Prosecution Policy will help to achieve this priority by ensuring the Council makes best use … The Revenues and Benefits Service is committed to working with the local voluntary sector, social landlords and other interested parties in the Borough to maximise entitlement to all available state benefits and this will be reflected in the administration of the DHP scheme. REVENUES & BENEFITS SERVICE PLAN 2012- 2015 Version 0.2 - Shared Services Joint Committee – 21 November 2011 Shared Services Programme. Revenues and Benefits shared service colleagues, as well as union representatives, on 14th July is as below: Following consideration of representations from staff and unions consultation, report to Revenues and Benefits Joint Committee to consider proposals/ make decision: Thursday 21st August 2014 Working to stretching targets, we’re available for continuous or ad-hoc support. Sort by: relevance - date. For enquiries, contact us. We can help you to bust claims backlogs or take the strain at peak times. Our benefits processing expertise allows local authorities to reduce fraud and ensure eligible claimants receive payments in a timely manner. COVID-19: Service Canada Centres. You will not receive a reply. COVID-19 Economic Response Plan. Revenues and Benefits Service Our new Revenues and Benefits team will be responsible for the effective and efficient delivery of a customer focused service to the residents and businesses in the Cherwell and South Northamptonshire districts. We transform revenues and benefits processes for local authorities, helping them to deliver local services and create a better citizen experience. Indeed may be compensated by these employers, helping keep Indeed free for jobseekers. 0300 303 8870. Canada Emergency Response Benefit (CERB) Closed You can no longer apply for this benefit. Benefits to help Canadians and businesses facing hardship as a result of the global COVID-19 outbreak. • The Revenues and Benefit Service is responsible for all the major income streams of the council and as such is key to the overall financial wellbeing. Revenues & Benefits Service, York House, 91 Granby Street, Leicester, LE1 6FB . podcast episode 6: Future societies, Leading remote planning teams demands a fresh approach, Getting public funds into the right hands. Crawley office: 40, Basepoint Centre, Metcalf Way, Crawley RH11 7XX Complete a service request form online. https://www.capita.com/.../local-government-services/revenues-and-benefits principal drivers for merging the three councils’ revenues and benefits services: • Increased capacity and capabilities delivering economies of scale • Reduced ongoing revenue costs for the three councils • Improved service performance for the councils’ customers the Revenues & Benefits specification. The contract will be for the provision of high quality offsite processing of Revenues and Benefits related work. We will not disclose your personal information to third parties for marketing purposes. Rent and mortgage support for qualifying organizations affected by COVID-19. Your advisors, Sheldon Wood and Adrian Blaylock, work closely with central government and other public sector bodies to give you advice, and provide support to help you take on the challenges that business rate retention and welfare reform bring. Available for Revenues, Benefits and Landlords, Citizen Access can cut phone calls and walk-ins by up to 50% and save you up to £340,000 each year. Providing immediate and long term solutions to support the delivery of innovative housing benefit services. Revenues and benefits service - privacy notice Revenues and benefits service – privacy notice Portsmouth City Council is a registered Data Controller (Registration Number Z5578313).Portsmouth City Council tries to meet the highest standards when collecting and using personal information in accordance with data protection law. Find your nearest BSL Cymraeg. Together, let's limit the spread of COVID-19 and prevent future outbreaks. Expert revenues and benefits processing. Email: connect@latcham.co.uk Call: 0117 311 8200 Head office: 1 Western Drive, Bristol BS14 0AF. ... View my Council Tax and Benefits. Overview Services delivered by this … The CERB has ended on December 2, 2020. Revenues & Benefits Customer Service Officer jobs. We can provide a fully managed service, on a long-term or short -term basis, as well as delivering standalone projects. a. Most importantly, we’re paid by results. Pay your Council Tax. Supporting tenants and local authorities manage rent payments through the implementation of universal credit. Employment Insurance (EI) has changed to support more Canadians through the pandemic. Support as required offered to … You do not need to go to a Service Canada Centre for service. The Revenue and Benefits Service is primarily responsible for Council Tax and Business Rates Billing and Collection, the administration of Housing and Council Tax Benefit, Benefit Fraud Investigations and the collection of miscellaneous income. Dorset Council revenues and benefits service collects, uses and is responsible for certain personal information about you. Planning, building control and regulatory services. With the large value of debt handled Change of Address . Revenues and Benefits Service will advise them to make such a claim and provide details of other agencies in the Borough who may be able to help with such a claim. Introduction Daventry District Councils Revenues and Benefits Service is responsible for the billing and collection of Council Tax and Non-Domestic rates in respect of approximately 34,000 dwellings and 2,500 hereditaments respectively, and the 1 Northumberland County Council is committed to providing a quality Revenues and Benefits Service demonstrating high standards and value for money. And the revenue generated through our services helps councils to better protect and invest in local public services. Citizen Access transforms self-service. No phone numbers will be shared with any external agencies. Automation in local government: Is it time to trust the machines? Revenues and … All financial support and services for individuals, businesses, and industries affected by the COVID-19 outbreak. The real-time connections to the back office mean you get automated alerts, no re-keying and extra time to help … The Corporate Plan prioritises local community needs and resources are directed toward the things they think are most important. Consult the COVID-19 benefits available to you. Corporate Priority Effective and responsive services An efficient, cost effective, resilient organisation is in place at 01/4/18 and continually. A Service Canada officer will call you back within 2 business days. Page 1 of 149 jobs. COVID-19 benefit amounts on your T4A slip, Canada Recovery Caregiving Benefit (CRCB), Consult the COVID-19 benefits available to you. Ensure the service adequately resourced and managed. A wage subsidy for Canadian employers to re-hire workers previously laid off as a result of COVID-19. Skip to content Search. Up to 2 weeks of support if you are sick or must self-isolate due to COVID-19. Answer questions about your personal situation and find the benefits that may help you. Revenues and Benefits service for Mid Sussex. Omni- and multi-channel contact management, Automation and robotic process automation, Planning, building and regulatory services, Digital background checking and onboarding, The great opportunity? Income support if you are self-employed or are not eligible for Employment Insurance (EI). Revenues and Benefits online services. The main office is at the Isle of Wight Council Offices, Broadway, Sandown, Isle of Wight, PO36 9EA. Proceed to your Revenues and Benefits account We launched a new Council Tax system on Monday 29 June, so you'll notice things look a bit different. Our revenues and benefits processing service offers trained assessors to support your in-house team. Displayed here are job ads that match your query. It is imperative that systems are maintained and developed to maximise cashflow, databases and overall income levels from all sources external and internal. Welcome to the CIPFA Benefits and Revenues Service – delivering practical and technical advice on revenues and benefits issues. Phone: Monday-Friday 8.30am-5.30pm. You can use our online service to see your Council Tax bills and payment history and see your weekly benefit entitlement and payment dates.